Homes for Students is the UK’s largest independent provider of Student Accommodation. We are currently looking for two Lettings Executives to join our Sales team based in Liverpool, working 40 hours per week, from 9.00am to 5.30pm Monday to Friday.

As a Lettings Executive you will be an active, contributing member of the lettings team, ensuring enquiries are followed up using all routes for contacting and converting to a booking in line with the lettings process. You will be responsible for all aspects of tenancy management, ensuing all compliance documentation and checks are completed prior to issuing the tenancy agreements. The student experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service. You will be sales and target led with a clear understanding of each properties proposition and USPs along with clear knowledge of the lettings process as well as policies and procedures.

Accountabilities/Responsibilities:

• Responsible for dealing with all lettings enquiries from multiple communication channels including phone, live chat, email and web.
• Converting enquiries into viewing appointments and bookings.
• Conducting outbound calls to follow up on all enquires.
• Progression of all aspects of tenancy management ensuring tenants are well informed throughout.
• Completion of Right-to-Right checks and credit checks.
• Issuing of tenancy agreements and pre tenancy documentation.
• Achieve high customer service satisfaction by providing a responsive, friendly and effective service to all students, resolving any issues quickly and efficiently.
• Updating all databases accurately to allow for effective analysis.
• Comply with Health and Safety working practice in accordance with the company’s policy.
• Demonstrate a clear knowledge of the booking system.
• Demonstrate a clear knowledge of the properties, keeping up to date with all activity throughout the year

Skills:

The ideal candidate will have previous experience in a letting’s role

• Must have very strong written English skills for communication with customers.
• Ability to work with minimum supervision and to tight deadlines.
• Ability to work as part of a team.
• Excellent organisational skills and time management skills.
• Negotiating skills.
• Ability to deal effectively with people at all levels.
• Ability to achieve goals and targets within timescales.
• Sales experience preferred but not required.

Personal Qualities:

• Must be performance driven
• Outgoing
• Likes interaction with others
• Natural communication skills
• Self-motivated and able to work as part of a group as well as independently with minimum guidance
• Confidence in taking the initiative and making decisions
• Delivering high standards
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances
• Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business

What’s on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.